Terms and Conditions: The ANNIKA Method

Version: 1.0 | Date: April 24, 2026 | CoC-number: 86549696 | VAT-number: NL004269882B13

Article 1: Definitions

In these Terms and Conditions, the following definitions apply:

1. Coach / Contractor: Annika de Groot, acting under the name "Intimacy Coach Annika", located in Amsterdam, registered with the Chamber of Commerce under number 86549696.
2. Client / Principal: the natural or legal person who enters into an Agreement with the Coach.
3. Consumer: a Client who acts as a natural person and does not act in the exercise of a profession or business.
4. Agreement: any agreement between the Coach and Client for the provision of Services, including subscriptions, individual sessions, and online programs.
5. Services: all services offered by the Coach, including: individual coaching sessions, group coaching, online programs, access to the Online Platform, email guidance, and digital content.
6. Online Platform: the web application(s) of The ANNIKA Method, accessible via ontvlammen.nl or proefweek.ontvlammen.nl, in which digital content, exercises, videos, and tools are made available.
7. Digital Content: all digital materials provided via the Online Platform or otherwise, including videos, audio, texts, worksheets, exercises, and tools.
8. Subscription: a continuous Agreement whereby the Client pays periodically (monthly) for access to Services.
9. Website: verlangenterug.nl and intimiteitscoachannika.nl and all linked subdomains.
10. Right of Withdrawal: the right of the Consumer to cancel the Distance Agreement within the cooling-off period.
11. Cooling-off Period: the period within which the Consumer can exercise the Right of Withdrawal.

Article 2: Applicability

1. These Terms and Conditions apply to every offer from the Coach, to every Distance Agreement concluded, and to all Services provided by the Coach.
2. Before the Agreement is concluded, the text of these Terms and Conditions will be made available to the Client. If this is not reasonably possible, it will be indicated where the Terms and Conditions can be viewed electronically.
3. The Client accepts these Terms and Conditions by entering into an Agreement, placing an order, or using the Online Platform.
4. Deviations from these conditions are only valid if expressly agreed in writing.
5. If one or more provisions in these Terms and Conditions are void or voidable, the remaining provisions will remain fully applicable. The void or voided provision will be replaced by a provision that approaches the purpose and intent of the original provision as closely as possible.
6. Situations not covered by these Terms and Conditions must be assessed in the spirit of these Terms and Conditions.

Article 3: The offer and conclusion of the Agreement

1. The offer on the Website and in communication is without obligation, unless expressly stated otherwise.
2. The offer contains a complete and accurate description of the offered Services, including:
   • the main characteristics of the Service;
   • the price including VAT;
   • the method of payment and delivery;
   • the duration of the Agreement (for subscriptions);
   • the conditions for cancellation.
3. The Agreement is concluded at the moment the Client accepts the offer and meets the corresponding conditions. This happens by:
   • completing an online registration or order via the Website;
   • agreeing to these Terms and Conditions;
   • successfully completing the payment process.
4. The Coach confirms the Agreement by email to the Client. As long as this confirmation has not been sent, the Client can dissolve the Agreement.
5. The Coach may, within legal frameworks, ascertain whether the Client can meet its payment obligations, and whether there are facts or circumstances that prevent the Agreement. If the Coach refuses the Agreement on these grounds, she will communicate this with reasons.

Article 4: Prices and payment

4.1 Prices

1. All stated prices are in euros and including VAT, unless stated otherwise.
2. The current prices for the Services without discount are:
   • Trial week: one-time EUR 97.00 including VAT
   • Online Program (3 months): EUR 297.00 per month including VAT, for 3 consecutive months.
   • Group Program (3 months): EUR 597.00 per month including VAT, for 3 consecutive months.
   • VIP Program (3 months): EUR 1497.00 per month including VAT, for 3 consecutive months.
3. Price changes will be announced at least 30 days in advance. For ongoing Subscriptions, the changed price applies from the next renewal period after the announcement. The Client has the right to cancel the Subscription as of the moment the price change takes effect.
4. If you have followed a trial week and want to continue with 1 of the other services within half a year, you will be refunded the invested money of the trial week.

4.2 Payment

1. Payments are processed via the payment platform Stripe, integrated into the Coach's system.
2. When taking out a Subscription, the Client authorizes the Coach to automatically collect the amount due periodically 3 times via the specified payment method. This does not apply to the trial week, which is debited in 1 go.
3. Payment is due prior to the Services to be provided, unless agreed otherwise.
4. In the event of late payment, the Client is legally in default. The Coach will send a free payment reminder with a term of 14 days.
5. After the expiration of the reminder period, the Coach is entitled to:
   • charge statutory interest on the outstanding amount;
   • suspend access to the Online Platform and the Services;
   • hand over the claim for collection, whereby all reasonable collection costs will be borne by the Client, in accordance with the Decree on compensation for extrajudicial collection costs.
6. In the event of liquidation, bankruptcy, or suspension of payment of the Client, the claims of the Coach are immediately due and payable.

4.3 VAT for international clients

1. For Clients located within the EU but outside the Netherlands, the VAT rules apply in accordance with the EU directives for electronic services and online services. Since January 1, 2025, VAT is levied in the country where the Client is located (place of service).
2. For Clients located outside the EU, no Dutch VAT is due.
3. The Coach uses the One Stop Shop (OSS) system for the remittance of VAT on B2C services to Clients in other EU Member States, where applicable.

Article 5: Right of Withdrawal

5.1 Cooling-off period for Services

1. The Consumer can dissolve an Agreement for Services for at least 14 days without giving reasons (the "cooling-off period"). This period starts on the day after the Agreement is concluded.
2. In accordance with Directive 2011/83/EU and its Dutch implementation, the Consumer can exercise the Right of Withdrawal by:
   • sending an unambiguous statement (e.g., by email) to the Coach;
   • using the model withdrawal form (annex to these conditions, available on the Website).

5.2 Exceptions to the Right of Withdrawal

1. The Right of Withdrawal lapses for Services when the Consumer has started in the platform ontvlammen.nl or proefweek.ontvlammen.nl or his or her first coaching session has started, before the cooling-off period has expired, the Consumer thereby loses his Right of Withdrawal.
2. The Right of Withdrawal does not apply to the delivery of Digital Content that is not supplied on a tangible medium, if:
   • the performance has begun with the Consumer's prior express consent; and
   • the Consumer has declared that he thereby loses his Right of Withdrawal.
3. Upon registration for Services, the Consumer is explicitly asked whether he agrees to the immediate start of the service provision and the consequent lapsing of the Right of Withdrawal. This consent is recorded.

5.3 Refund upon withdrawal

1. If the Consumer makes timely use of the Right of Withdrawal, the Coach will refund all payments received within 14 days of receiving the withdrawal.
2. If the Consumer has requested to start the service provision during the cooling-off period, the Consumer owes a proportionate amount for the part of the Service that has already been delivered at the time of withdrawal.
3. Refunds will be made using the same payment method used by the Client, unless the Client agrees to another method.

Article 6: Execution of the Services

1. The Coach will execute the Agreement to the best of her insight and ability, in accordance with the requirements of good workmanship.
2. The Services of the Coach are best-efforts obligations and not result obligations. The Coach does not guarantee specific results or outcomes.
3. The Services are delivered online via video calling (Zoom or similar), the Online Platform, email, and/or other digital communication means.
4. The Coach determines the manner in which the Agreement is executed, but will take into account the Client's wishes made known in a timely manner as much as possible.
5. Sessions are scheduled in consultation and in accordance with the Coach's availability schedule.
6. Access to the Online Platform is granted after receipt of the first payment and remains active as long as the Subscription runs and payment obligations are met.
7. The Coach reserves the right to change, supplement, or remove the content of the Online Platform, provided the core functionality of the Service is maintained.

Article 7: Obligations of the Client

1. The Client provides all data and information necessary for the proper execution of the Services in a timely manner.
2. The Client is responsible for the accuracy, completeness, and reliability of the data provided.
3. The Client ensures a suitable environment and technical means (internet connection, equipment) to be able to use the Services and the Online Platform.
4. The Client uses the Online Platform exclusively for personal use. It is not permitted to share login details with third parties.
5. The Client is aware that coaching is not a substitute for therapy, psychological treatment, or medical care. In case of psychological complaints, the Client is advised to seek professional help.
6. The Client treats all information shared during coaching sessions confidentially and does not share it with third parties without consent.
7. The Client must adopt a respectful and constructive attitude in all communication with the Coach and any other participants (in group coaching).

Article 8: Cancellation and termination

8.1 Cancellation of sessions

1. Individual sessions can be canceled free of charge up to 24 hours before the scheduled time.
2. In case of cancellation less than 24 hours before the start, the session is considered delivered and no refund will be made. The Coach may, at her own discretion, offer a replacement session.

8.2 Trial week

1. After the Trial Week has ended, the Subscription will not be automatically renewed, unless the Client actively chooses a follow-up subscription.
2. No cancellation is required for the Trial Week; it ends automatically after the indicated period.

8.3 Termination by the Coach

1. The Coach is entitled to terminate the Agreement with immediate effect if:
   • the Client fails to meet his payment obligations, even after a reasonable recovery period;
   • the Client behaves improperly, threateningly, or disrespectfully towards the Coach or other participants;
   • the Client abuses the Online Platform or the Services;
   • continuation of the Agreement cannot reasonably be expected of the Coach.
2. Upon termination by the Coach on the grounds of misconduct or abuse, no refund will be made. Upon termination on other grounds, the Client will receive a pro-rata refund for the undelivered part.

Article 9: Liability and disclaimer

9.1 Coaching is not therapy

1. The Coach's Services concern coaching and are expressly not a form of therapy, psychological treatment, medical care, or sexology. The Coach is not a BIG-registered therapist or doctor.
2. The Coach does not provide medical, psychological, or sexological advice. The information and guidance offered by the Coach are aimed at personal development and awareness.
3. The Client remains responsible for his own choices, decisions, and actions at all times, both during and after the coaching program.
4. In the event of psychological, emotional, or relational problems requiring professional help, the Coach advises the Client to contact a qualified healthcare professional.

9.2 Limitation of liability

1. The Coach is not liable for damage resulting from following advice, exercises, or suggestions made during coaching, unless there is intent or deliberate recklessness.
2. The Coach's liability is in all cases limited to the amount that the Client has actually paid to the Coach in the three months prior to the event causing the damage.
3. The Coach is not liable for:
   • indirect damage, consequential damage, lost profits, or missed savings;
   • damage as a result of the Client's actions or omissions based on the coaching;
   • damage due to technical failures of the Online Platform, the Website, or external services (including Stripe and Zoom);
   • damage as a result of incorrect or incomplete information provided by the Client.
4. The Coach does not guarantee that the Services will be available uninterrupted, error-free, or free of viruses. The Coach makes every effort to keep the availability of the Online Platform as high as possible.
5. Nothing in these Terms and Conditions limits the Coach's liability to the extent that limitation is not legally permitted.

Article 10: Intellectual property

1. All intellectual property rights to the Services, the Online Platform, the Digital Content, the ANNIKA Method, the course material, videos, texts, exercises, tools, designs, and other materials vest exclusively in the Coach.
2. The Client obtains a personal, non-exclusive, non-transferable, and revocable right to use the Digital Content for the duration of the Agreement.
3. The Client is expressly not permitted, without the Coach's written consent, to:
   • copy, distribute, sell, publish, or otherwise make Digital Content available to third parties;
   • make recordings of coaching sessions (video or audio);
   • use the ANNIKA Method or parts thereof for commercial purposes;
   • modify, edit, or create derivative works from materials.
4. In the event of a violation of this article, the Client owes an immediately payable penalty of EUR 5,000.00 per violation and EUR 500.00 for each day that the violation continues, without prejudice to the Coach's right to claim full compensation.

Article 11: Confidentiality

1. Both parties are obliged to keep confidential all confidential information that they have obtained from each other or from another source in the context of the Agreement. Information is considered confidential if this has been communicated by the other party or if this follows from the nature of the information.
2. The Coach treats all personal information shared by the Client during sessions strictly confidentially and does not share it with third parties, unless:
   • the Client gives explicit permission for this;
   • the Coach is legally obliged to do so;
   • there is an acute threat to the safety of the Client or third parties.
3. In group coaching, a mutual obligation of confidentiality applies between all participants. The Coach informs all participants about this at the start of the group program.
4. The obligation of confidentiality remains in force even after termination of the Agreement.
5. The processing of personal data takes place in accordance with the General Data Protection Regulation (GDPR). The Coach's privacy policy is available on the Website.

Article 12: Complaints procedure

1. Complaints about the execution of the Agreement must be submitted to the Coach as soon as possible, but no later than 14 days after discovery, fully and clearly described via the email address mentioned in Article 19.
2. The Coach confirms receipt of the complaint within 5 working days.
3. The Coach strives to handle and answer the complaint substantively within 14 days of receipt. If this is not possible, the Client will receive an indication of the expected handling time within 14 days.
4. Parties will first attempt to resolve a dispute by mutual agreement.
5. If mutual agreement does not lead to a solution, the Client as a Consumer can submit a complaint to the European platform for online dispute resolution (ODR): https://ec.europa.eu/odr, in accordance with Regulation (EU) 524/2013.
6. A complaint does not suspend the Coach's obligations, unless the Coach indicates otherwise in writing.

Article 13: Force Majeure

1. The Coach is not obliged to fulfill any obligation if she is prevented from doing so as a result of force majeure.
2. Force majeure is understood to mean any circumstance independent of the Coach's will that wholly or partially prevents the fulfillment of obligations, including but not limited to:
   • illness or incapacity for work of the Coach;
   • interruptions in internet, electricity, or telecommunications;
   • failures at external service providers (Stripe, Zoom, hosting providers);
   • government measures;
   • epidemics or pandemics;
   • natural disasters, war, or terrorism.
3. If the force majeure continues for more than 60 days, both parties have the right to dissolve the Agreement in writing. In that case, the Client is entitled to a refund of the amount paid for the undelivered part of the Services.
4. If the Coach has already partially fulfilled her obligations when the force majeure occurs, the Coach is entitled to invoice the already delivered part separately.

Article 14: Use of AI tools

1. The Coach may use artificial intelligence (AI) as a supporting tool in the execution of the Services, for example for generating content, compiling exercises, or answering questions.
2. The Coach remains ultimately responsible for the content and quality of the delivered Services at all times. AI-generated output is always checked in the background by the Coach.
3. In accordance with the EU AI Act (Regulation (EU) 2024/1689), the Coach informs the Client when AI tools form a substantial part of the service provision.
4. The Client's personal data is not entered into external AI systems unless the Client has explicitly consented to this and adequate security measures have been taken.
5. The sounding board tool and the conversation tool are AI-trained tools by Annika, which provide output based on Annika's training. These tools are internal tools in the platform and are checked in the background by Annika without her seeing personal data.

Article 15: Amendment of the Terms and Conditions

1. The Coach reserves the right to amend or supplement these Terms and Conditions.
2. Amendments will be announced at least 30 days before taking effect via email and/or the Website.
3. If the Client does not accept the amendments, the Client has the right to cancel the Agreement as of the date the amended conditions take effect.
4. By continuing to use the Services after they take effect, the Client accepts the amended Terms and Conditions.
5. Amendments do not apply retroactively.

Article 16: Applicable law and disputes

1. All Agreements between the Coach and the Client are exclusively governed by Dutch law.
2. Disputes are preferably resolved by mutual agreement.
3. If mutual agreement does not lead to a solution, the dispute will be submitted to the competent court in the district where the Coach is located, unless mandatory law designates another court.
4. For Consumers, they have the right to choose settlement by the legally competent court within one month after the Coach has invoked the above forum choice.
5. The Vienna Sales Convention (CISG) does not apply to the legal relationship between the parties.

Article 17: Digital Services and Platform

1. The Coach complies with the applicable provisions of the Digital Services Act (Regulation (EU) 2022/2065) insofar as they apply to the provision of services via the Online Platform.
2. The Online Platform provides the Client with a clear point of contact for questions, complaints, and reports.
3. The Coach strives for transparency about the functioning of the Online Platform, the availability of content, and any changes to the offer.

Article 18: Email marketing and electronic communication

1. By entering into an Agreement, the Client agrees to receive emails relating to the execution of the Agreement (transactional emails).
2. Commercial emails (newsletters, offers) are only sent after the Client's explicit consent, in accordance with the Telecommunications Act and the GDPR.
3. The Client can unsubscribe from commercial emails at any time via the unsubscribe link in every email or by contacting the Coach.
4. Email traffic runs via the LeadsBlender/GoHighLevel platform. The privacy policy of this service provider is available on their website.

Article 19: Contact Details

Annika de Groot
Email: [email protected]
Website: verlangenterug.nl and intimiteitscoachannika.nl
CoC-number: 86549696
VAT-number: NL004269882B13